Fitness for you today and for the you of tomorrow!
Policies
Privacy Policy
Effective Date: 22/04/2025
Jen Miller Fitness Training is committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information
- Full name
- Email address
- Phone number
- Date of birth
- Postal address
Health and Fitness Information
- Fitness goals and preferences
- Workout history or progress
- Health conditions (only where explicitly provided by you)
Account & Usage Information
- Login details and account preferences
- IP address and browser type
- Website interaction (e.g., pages visited, time spent)
Payment Information
- Billing address
- Last 4 digits of payment card (note: we use third-party processors and do not store full payment details)
2. Why We Collect Your Data
We collect your data for the following purposes:
- To provide and personalise your fitness experience
- To manage your account and bookings
- To process payments
- To communicate updates, newsletters, and offers (only with consent)
- To improve our services and website functionality
- To comply with legal or regulatory obligations
3. Legal Basis for Processing
We only process your personal data when we have a lawful basis, including:
- Consent – When you voluntarily provide information or opt-in to marketing
- Contractual necessity – To deliver services you've signed up for
- Legal obligation – To meet legal or regulatory duties
- Legitimate interests – For improving our services, with minimal privacy impact
4. How We Store and Protect Your Data
Your data is stored securely with access control measures.
- Data is hosted on secure UK or EEA-based servers
- Access is limited to authorised personnel
- We retain your data only as long as necessary for the purposes stated
5. Sharing Your Information
We do not sell your data. We may share your information with:
- Trusted service providers (e.g., hosting, email, payment processors)
- Legal or regulatory authorities, when required by law
- Third-party analytics services (see Cookies section)
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access – Request a copy of your data
- Rectification – Correct any inaccurate or incomplete data
- Erasure – Request deletion of your data ("right to be forgotten")
- Restriction – Limit processing in certain circumstances
- Data portability – Receive your data in a structured, machine-readable format
- Objection – Object to processing based on legitimate interests or direct marketing
To exercise any of these rights, contact us at:
Jennifer@JenMillerTraining.com
132 Horn Lane, Woodford Green, IG8 9AF
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, analyze traffic, and support site functionality.
Types of Cookies We Use:
- Essential cookies – Required for basic site operations
- Performance cookies – Help us understand how users interact with the website
- Functionality cookies – Remember user preferences and settings
You can manage or disable cookies in your browser settings or through our cookie consent banner.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with the revised date. Please check back periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
Jennifer@JenMillerTraining.com
Terms & Conditions
Effective Date: 22/04/2025
Welcome to Jen Miller Fitness Training (“we”, “us”, “our”). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.
By using this website, you confirm that:
- You are at least 18 years of age or have the consent of a legal guardian.
- You will not use the website for any unlawful or prohibited purpose.
- You will not engage in any conduct that could harm or disrupt the website or its services.
2. Account Registration
Some areas of the site may require registration. You agree to:
- Provide accurate, current, and complete information.
- Keep your login credentials confidential.
- Notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts at our sole discretion.
3. Health Disclaimer
All fitness content, including workouts and nutritional advice, is provided for informational purposes only. You should consult with a qualified healthcare provider before beginning any fitness or nutrition program.
We are not liable for any injuries or health issues resulting from your use of our content. Use of our services is at your own risk.
4. Intellectual Property and Copyright
All content on this site, including text, graphics, logos, videos, and software, is the property of [Your Fitness Website Name] or its licensors and is protected by copyright, trademark, and other laws.
You may not:
- Copy, distribute, or reproduce any content without express permission.
- Use any part of the content for commercial purposes without our prior written consent.
5. Acceptable Use Policy
You agree not to:
- Upload or transmit harmful code, viruses, or other disruptive content.
- Attempt to gain unauthorised access to our systems or other user accounts.
- Post or transmit content that is threatening, defamatory, abusive, obscene, or otherwise objectionable.
- Impersonate any person or misrepresent your affiliation with any person or entity.
We reserve the right to moderate or remove any content that violates these terms.
6. Limitation of Liability
To the fullest extent permitted by law, [Your Fitness Website Name] and its affiliates will not be liable for any:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Personal injuries resulting from use of or reliance on content or services
We do not guarantee that the website will be error-free, secure, or continuously available.
7. Third-Party Links
Our website may contain links to third-party sites or services. These are provided for your convenience and do not imply endorsement. We are not responsible for the content or privacy practices of those sites.
8. Changes to These Terms
We may revise these Terms and Conditions from time to time. Any changes will be posted on this page and take effect immediately upon posting. Continued use of the website indicates your acceptance of the new terms.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Jennifer@JenMillerTraining.com
Refund Policy
Effective Date: 22/04/2025
At Jen Miller Fitness Training we want you to be fully satisfied with our services. This Refund Policy outlines your rights regarding cancellations and refunds in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Digital Services and Online Content
If you purchase digital fitness content (such as workout plans, videos, or e-books), you acknowledge that:
- You lose your right to cancel once the content has been accessed or downloaded, if you gave prior consent and acknowledged this.
- If you have not accessed the content and it hasn’t been delivered, you are entitled to a full refund within 14 days of purchase.
2. Subscription-Based Services (e.g., Monthly/Annual Memberships)
You have the right to:
- Cancel your subscription within 14 days of your initial purchase and receive a full refund.
- Cancel any time after the 14-day period, but no refund will be given for the period already paid unless required by law.
- Manage or cancel your subscription through your account dashboard or by contacting our support team.
3. Booking for Live Classes or Events
You are entitled to:
- A full refund if you cancel your booking at least 24 hours before the scheduled start time.
- No refund if you cancel within 24 hours of the event or fail to attend, unless otherwise agreed.
We reserve the right to cancel or reschedule classes or events. In such cases, you will be offered:
- A full refund, or
- The option to rebook for another session.
4. How to Request a Refund
To request a refund, please contact us at:
Jennifer@JenMillerTraining.com
Include the following information:
- Your full name
- Order or booking reference
- Reason for the refund request
We will respond within 5 business days and aim to process approved refunds within 7 business days.
6. Exceptions
Refunds may not be granted in the following cases:
- The cancellation window has passed.
- Digital content has been accessed or streamed after purchase.
- Services have been delivered in full.
- Custom or personalised products unless faulty.
7. Changes to This Policy
We may update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.